Brittany Farrell | Dec 19, 2017
Recently, utilities have been turning to residential time-of-use and demand rates to send customers better pricing signals. But the question remains: Will these new residential rates succeed in changing customer behavior? What happens to customer satisfaction?...
Jennifer Gough | Dec 5, 2017
As net energy metering (NEM) evolves across the U.S., utilities are facing the challenge of meeting new successor tariff requirements related to application data collection, communication, performance, online payments and more. That transition can be tricky,...
Morgan Putnam | Aug 18, 2017
Recently I spoke with two very large investor owned utilities (IOUs) that are trying to backfill information for thousands and tens-of-thousands of PV systems located in their service territories. In other words, these system planners do not have equipment...
Jennifer Gough | Jul 28, 2017
The 2017 J.D. Power Electric Utility Residential Customer Satisfaction StudySM results are in, and utilities that rank highest not only provide excellent reliability and rate options, many of them are also taking advantage of online engagement tools to improve the...
Brittany Farrell | Jun 28, 2017
Electric vehicle (EV) adoption is increasing, and utilities are taking notice. In a May 25, 2017 webinar, “Shifting Utility EV Strategy into Drive: Best Practices and Lessons Learned1,” Thor Hinkley, EV senior program consultant at CLEAResult, pointed out that nearly...
| Jul 21, 2017