Utility Solutions

Service Requests

Digitalize new and upgraded electric service requests with workflow automation software

Reduce manual effort with a flexible workflow solution, that consolidates records and automates stakeholder communications.

Automatically standardize and validate request data via custom forms and formulas, speeding up fulfillment and satisfying stakeholders with timely delivery, all the way through payment with ePayment integration.

Accelerate service requests for temporary and new service- from estimates to processing and fulfillment.

Large construction site with cranes

Automate and standardize service request processes

Empower businesses and consumers to electrify their buildings
Manual processes slow down utility teams

Offline, legacy solutions slow down utility teams, and make it challenging to deliver on a timely basis. Processing applications, storing attachments, tracking deadlines and statuses doesn’t have to feel like a juggling act.

Empower businesses and consumers to electrify their buildings
Creating consistent cost estimates is challenging

Service request applicants should experience fast and consistent cost estimates, which is impossible if applications are not handled in a uniform manner.

Empower businesses and consumers to electrify their buildings
Long turnaround times are frustrating for builders

Builders feel it when inefficient processes slow down construction. Utilities need an easier service request process, centralized visibility into project status, and insights and notifications when projects get stalled.

Empower businesses and consumers to electrify their buildings
Managing permits, records and documents is painful

Key documents such as site plans, easements, permits, or photo documentation are stored in many places, creating friction and slowing down processing time.

Scale and streamline your service request solution

  • Consistency & Validation: Standardize formulas, make calculations traceable, validate application fields, resulting in consistent cost estimates across projects.
  • Visibility: Keep stakeholders informed with visibility into project status, and automated communications.
  • Error reduction: Eliminate clunky, error prone spreadsheet solutions.
  • Documentation: Store all versions of project-related attachments and notes with the project record.
  • Productivity:  Clearly assign work tasks in a repeatable, centralized system of record.
  • Straightforward Integration: Connect with other systems (such as GIS) to keep information up to date across multiple tools or data sources.
  • Flexible Program Design: Easily update or modify workflows as processes or regulations change.
  • Permits & AHJ Records: Automatically connect service request application data with AHJ permit information to save time on permit validation.

Ready to scale and streamline your process for managing service requests? Contact us to learn more!

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Automate, streamline, and scale, utility program management processes with PowerClerk.