BECOME YOUR CUSTOMERS’ TRUSTED ENERGY ADVISOR

WattPlan® Advisor is your digital DER expert delivering on-demand, self-service assessments for a wide range of DER scenarios.

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Boost Customer Satisfaction

Become the go-to source for DER advice by providing the objective and transparent assessments your customers are asking for.

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Lower Customer Service Costs

Reduce call volumes by empowering self-service customer education and expedite remaining calls by equipping reps with a DER assessment tool.

Reach Program Goals

Maximize program awareness by marketing a personalized, interactive customer experience.

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Identify Adoption Trends

Gain insight into your customers’ DER intentions to hone targeted marketing efforts and inform WattPlan Grid adoption forecasts.

TAILORED TO YOUR CUSTOMER PROGRAMS

SOLAR

ELECTRIC VEHICLES

BATTERY STORAGE

EFFICIENCY IMPROVEMENTS

DEMAND MANAGEMENT

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Solar Symbol for WattPlan tab content

Solar

  • Show expected bill impacts
  • Explain electric rate plan options or requirements
  • Right-size PV systems to customer load and rooftop characteristics
  • Set objective long-term savings expectations
  • Engage residential and small commercial customers

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Electric Vehicles

  • Build EV awareness
  • Encourage off-peak charging
  • Promote incentive programs
  • Show electric range and charger options
  • Show public and workplace charging locations

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Battery Storage

  • Optimize exported energy from solar
  • Recommend optimal battery and solar system sizes
  • Calculate costs/benefits when combined with solar

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Efficiency Improvements

  • Encourage efficiency improvements before solar
  • Right-size solar systems to expected loads
  • Describe energy saving options and expected impacts

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Demand Management

  • Show how reducing peak demand can increase bill savings
  • Communicate options, from simple to more difficult
  • Calculate costs/benefits when combined with solar

A COHESIVE EXPERIENCE

1 DER - Solar Icon

Choose 1 DER

2 DERs - EV and Solar Icons

Choose 2+ DERs

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Choose the platform

TAKE A MINUTE TO SEE
WATTPLAN ADVISOR IN ACTION

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PERSONALIZED EXPERIENCE

Deliver a compelling experience by focusing on customer-specific information and preferences

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Rate Optimization

Suggest the electric rate plan that will save your customer the most money

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Savings Tips

Influence program participation by suggesting other ways to save

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Remote Rooftop Assessment

Recommend ideal solar system configurations based on remote sensing data

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Energy Calculations

Ensure reliable expectations with sophisticated energy simulations

ACTIONABLE GUIDANCE

Guide your customers through the decision making journey

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Marketplace Connect

Provide an actionable next step to connect with qualified contractors

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Other Resources

Build awareness of other available customer programs

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Save Results

Allow customers to save and print their results for reference

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VALUABLE INSIGHTS

Gather customer data to inform marketing strategies and grid planning

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Admin Reports

Access traffic data from a self-service reporting portal

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In-app Surveys

Collect valuable customer satisfaction feedback

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Adoption Forecasts

Inform WattPlan Grid DER adoption forecasts with customer interest data

TRUSTED CALCULATIONS

State-of-the-art financial and energy models

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Meter Data

Generate the greatest accuracy with seamless integration of interval meter data

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Datasets

Highly detailed solar irradiance data, vehicle specs, carbon emissions data, rates, incentives and more

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Bills

Deliver highly accurate bill calculations based on published tariff information

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Incentives

Show applicable federal, state and local tax credits and rebates

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Emissions

Convey carbon offset potential based on localized EPA emission factors 

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Financials

Provide in-depth, total-cost-of-ownership calculations

WHAT OUR CUSTOMERS ARE SAYING

"We want to be our customers’ trusted energy advisor. Providing solutions directly from our website makes it easier for them to explore their options, understand costs and make informed decisions."

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~ Patrick McCoy, Strategy Planner

"The WattPlan Calculator has driven a lot of potential customers to our website, and the data [from WattPlan] provides additional guidance on how to target our marketing."

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~ Kathy Knoop, Principal Environmental Scientist – Electric Transportation

"Our customers are becoming increasingly interested in rooftop solar, and Avista wants to be ready to support their needs and prepare for the future. The WattPlan solar estimator is an affordable way for us to get ahead of the curve and start providing personalized solar information to our customers through an engaging self-service web tool."

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~ Kelly Magalsky, Senior Manager Products and Services

SEE ALL CUSTOMERS

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QUICK LAUNCH GUIDE

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Getting started is quick and easy. Learn how you can launch in under 8 weeks.

DOWNLOAD THE E-BOOK

TRANSFORM YOUR DER
CUSTOMER EXPERIENCE

WattPlan Customer

Get Personal

Deliver the experience your customers expect—personalized, online and accurate DER advice.

Keep it Interactive

Create a more engaged and personalized experience by empowering your customers to refine their DER preferences, and view results instantly.

Remain Objective

Be the trusted source for energy information by transparently guiding your customers’ decisions using your customer-specific data and expertise.

Make it Understandable

Communicate effectively by progressively presenting details in easy-to-understand formats for complex topics like time-of-use rates, net metering and best practices for electric vehicle charging.

READY TO TAKE YOUR DER CUSTOMER EXPERIENCE TO THE NEXT LEVEL?

SEE A DEMO

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