Recently, utilities have been turning to residential time-of-use and demand rates to send customers better pricing signals. But the question remains: Will these new residential rates succeed in changing customer behavior? What happens to customer satisfaction?...
The 2017 J.D. Power Electric Utility Residential Customer Satisfaction StudySM results are in, and utilities that rank highest not only provide excellent reliability and rate options, many of them are also taking advantage of online engagement tools to improve the...
Electric vehicle (EV) adoption is increasing, and utilities are taking notice. In a May 25, 2017 webinar, “Shifting Utility EV Strategy into Drive: Best Practices and Lessons Learned1,” Thor Hinkley, EV senior program consultant at CLEAResult, pointed out that nearly...
On March 30, 2017, the Minnesota Department of Commerce along with its core team, kicked off its Department of Energy-funded MN Solar Pathways project aimed at finding the least-risk, best-value solutions for MN to achieve its solar energy goals. Clean Power Research...
Utilities across the U.S. are eager to know how much PV their customers will adopt, as this adoption can impact both revenues (from reduction in energy purchases) and costs (linked to distribution operation and intermittency mitigation). Having seen the explosive...
As of September 2016, all three Hawaiian Electric Companies (HECO, MECO and HELCO) had reached the Public Utility Commission’s (PUC) Customer Grid-Supply program limit. Now, Hawaiians interested in installing rooftop solar will want to consider installing battery...
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