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Utilities with industry-leading customer satisfaction use WattPlan
The 2017 J.D. Power Electric Utility Residential Customer Satisfaction StudySM results are in, and utilities that rank highest not only provide excellent reliability and rate options, many of them are also taking advantage of online engagement tools to improve the...
How Duke Energy sped up payment processing by 90% with ePayments
In late 2016, Clean Power Research announced a new integration between PowerClerk® and Stripe for ePayment processing. Stripe allows applicants to pay fees such as application fees via an online system integrated with PowerClerk’s workflow, rather than physically...
Why EV strategy is important for utilities: SMUD’s story
Electric vehicle (EV) adoption is increasing, and utilities are taking notice. In a May 25, 2017 webinar, “Shifting Utility EV Strategy into Drive: Best Practices and Lessons Learned1,” Thor Hinkley, EV senior program consultant at CLEAResult, pointed out that nearly...
The August 21st solar eclipse: How and where it’ll impact solar production
On August 21, 2017, the U.S. will experience a solar eclipse for the first time since May 2012. The eclipse will cause an obscuration of the sun’s light, resulting in a reduction of the energy from irradiance that will hit the Earth’s surface. As the eclipse crosses...
Three reasons not to build your own software
We often talk with utility customers who are considering the classic build versus buy decision for software. Should they use their own utility IT staff, or a subcontractor, to build and maintain custom software? Or should they partner with a vendor with a...
How Orange and Rockland Utilities reduced interconnection application errors by 95%
PowerClerk: The DER interconnection control center In September 2016, we released an important new integration capability that enables utilities to use PowerClerk® to create their own distributed energy resource (DER) interconnection control center. By using web...
Adapting utility processes to the reality of distributed PV
Utility processes and systems impacted by distributed PV In previous blog posts, we’ve looked at how the growth of distributed PV can impact grid operation at the system level. These blogs addressed how distributed PV can lead to the often referenced “duck curve,” and...
PowerClerk: Your 24/7 assistant, not just a front end tool
PowerClerk® as a system In the world of software, the term “front end” refers to elements that users interact with, the user interface (UI). A front end, in turn, may enable access to “back end” databases, other software, etc. Over the years, we’ve often heard...
Destination: Integrated DER interconnection
For utilities, getting to an integrated DER interconnection workflow may seem complicated. Our latest whitepaper - Resolving the Conflict Between Distribution Planning and Interconnection Processes – provides a road map for the journey. In fact, thinking about that...
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Electric vehicles + solar: an idea whose time has come
You’ve likely heard about the partnerships springing up between electric vehicle (EV) manufacturers and solar (PV) system providers. Most recently, Honda and SolarCity announced a plan that allows Honda customers to install solar with a low upfront cost and see an...
Tilt vs. flat-mount PV: does it really matter?
Have you ever wondered if PV system orientation really makes that much difference to the amount of power produced by a PV system? As the map below illustrates, the answer is typically yes, but to varying degrees. This ‘Energy Gains’ map depicts how tilting solar...
Get smart about FiTs: get SmartFiT
As effective as FiT programs have been in promoting solar in countries such as Germany and Spain, they have sometimes become victims of their own success, leading to boom/bust cycles and political targeting. The SmartFiT is an alternative solution that has the...
Solar incentives start strong in 2013
Ringing in a new year generally means a busy time for our PowerClerk® Incentives customers, as it often coincides with the opening of new incentive funding. 2013 has been no exception. In January, Imperial Irrigation District (IID) in California, and Rocky Mountain...
Department of Energy’s aggressive fight against solar soft costs
Clean Power Research recently attended a U.S. Department of Energy workshop focused on solar soft cost reduction. We came away impressed by the DOE SunShot team’s clear focus on the right problem. While the cost of modules was once the dominant component of...
Top 2013 trends part 2: the NEM debate
Last week we identified the first of three big trends for the solar industry in 2013: soft cost reduction. This week, we look at the next big trend: a re-evaluation of net energy metering (NEM). While discussions about NEM aren’t new, they’ll be accelerating in 2013....
Valuing solar: a matter of perspective
2012 has seen a backlash against distributed generation net metering, particularly solar distributed generation. Most utilities in most states currently have some form of net metering, which is a simple mechanism for assigning a value to distributed generation that is...
3 steps to reducing solar customer acquisition costs
In anticipation of the soon-to-be released NREL report that benchmarks solar soft costs in 2010, plenty of media attention is being given to soft-cost reduction strategies. According to NREL’s data, customer acquisition and system design make up 11 percent of the cost...
20-million solar calculations served
This week, the engine that powers Clean Power Estimator® calculated its 20-millionth solar estimation (at least since we started counting). This marks a milestone for Clean Power Research and is a bellwether of industry growth. Since it launched in 1998, the rate of...