Utilities today are working to achieve decarbonization goals while simultaneously responding to a surge in customer actions such as EV charger installation, new building construction, independent power production and more that lead to service requests. This poses a significant, but not intractable, challenge for utilities. Brian Boler, Group Product Manager for Clean Power Research® recently authored the Energy Central Featured Article, “From Friction to Flow: A Transformative Approach to Utility Service Requests” which offers some solutions.

The article highlights regulatory efforts, such as the Federal Energy Regulatory Commission (FERC) Order 2023 and the Powering Up Californians Act, aimed at streamlining service request processes. Delays continue, however, due to outdated software systems and inefficient workflows. This impacts both utilities and their stakeholders, including customers and trade allies such as developers.

In the article, Brian explores the positive impacts of workflow automation, citing Clean Power Research’s PowerClerk® as an industry-leading solution. PowerClerk addresses common issues such as inflexible workflows, poor project and document tracking and lack of transparency. PowerClerk’s success stories include Public Service Company of New Mexico (PNM) and Arizona Public Service (APS), which experienced faster review cycles and increased customer satisfaction.

In summary, the article emphasizes the crucial role of modern workflow automation for utilities navigating complex challenges. By improving team productivity and enhancing stakeholder communication, utilities can meet decarbonization targets and efficiently manage service requests in the evolving energy landscape. Read the full article to further explore the details and success stories.


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