Rappahannock Electric Cooperative’s (REC) Energy Solutions and Clean Energy team struggled with high solar support call volumes and a labor-intensive interconnection process. To improve their residential and commercial solar programs, REC sought to automate customer education and reduce the amount of time spent on manual processes and reporting.
To address these challenges, REC implemented cloud solutions from Clean Power Research®, including WattPlan® and PowerClerk®. WattPlan allows customers to view solar options, rate plans, and personalized actionable estimates online, freeing up REC’s Energy Solutions and Clean Energy team to focus on higher-level program support. PowerClerk streamlines solar interconnection processes by automating workflows and enabling the use of eSignatures.
As a result of implementing these solutions, REC’s solar application process times were reduced to just two to four days, compared to the previous two to four weeks. REC has also seen an improvement in its relationships with solar installers with PowerClerk and has saved time by automating and digitizing monthly regulatory reports.
“The accuracy REC customers experience through WattPlan helps them make well-informed solar decisions. At the same time, PowerClerk has improved our solar developer relationships through a quicker application process and real-time project status.
Our program administrator’s experience has vastly improved as a result of implementing a complete solar interconnection solution”
– Joyce Bodoh, Director – Energy Solutions and Clean Energy, Rappahannock Electric Cooperative (REC)
Each month, over 200 customers use WattPlan to access personalized solar estimates, saving around 40 REC representative hours on the phone. You can learn more about the project in our newest case study, which highlights Rappahannock’s work.
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