Brittany Farrell | Dec 19, 2017
Recently, utilities have been turning to residential time-of-use and demand rates to send customers better pricing signals. But the question remains: Will these new residential rates succeed in changing customer behavior? What happens to customer satisfaction?...
Jennifer Gough | Jul 28, 2017
The 2017 J.D. Power Electric Utility Residential Customer Satisfaction StudySM results are in, and utilities that rank highest not only provide excellent reliability and rate options, many of them are also taking advantage of online engagement tools to improve the...
Gavin Novotny | Oct 4, 2016
Electric utilities are introducing new rate designs for mass-market (residential and small commercial) customers to better align with costs to serve and to encourage energy use habits that benefit the grid. However, with innovative rate designs utilities can achieve...