Streamlining Service Requests and Improving Stakeholder Satisfaction
PNM needed to address multiple challenges for new and upgraded service connections for:
- Single-family homes
- Commercial and industrial subdivisions and
- Special requests (for temporary service energization, service reactivation and meter relocations)
PNM chose PowerClerk as its solution to digitalize and standardize its service request processes, leading to PNM receiving Chartwell’s Best Practices Gold Award for Digital Experience. Dive deeper into the full case study, including the role integrations played in streamlining operations: