Streamlining Service Requests and Improving Stakeholder Satisfaction
PNM needed to address multiple challenges for new and upgraded service connections for:
- Single-family homes
- Commercial and industrial subdivisions and
- Special requests (for temporary service energization, service reactivation and meter relocations)
PNM chose PowerClerk as its solution to digitalize and standardize its service request processes, leading to PNM receiving a Gold Winner for the Chartwell 2021 Best Practices Awards in the Digital Experience category. Dive deeper into the full case study, including the role integrations played in streamlining operations: